Job Description – Café Supervisor
Responsible to: Management Team
Responsibility for: Day to day supervising of the Miracle Café and overseeing the team
Hours: Full Time (to be agreed)
Pay: To be agreed
Core Duties and Responsibilities:
The successful candidate will ensure a seamless and quality customer experience for customers at the Miracle Café.
Responsibilities include:
- Overseeing the staff, motivating, and inspiring them in good customer service, quality control, health & hygiene and spiritual ministry
- Helping to organise weekly staff rotas, evaluate work schedules on a daily basis and distribute key tasks to staff.
- Overseeing the FOH supervisor and head chef to ensure good working relationships are maintained between kitchen and front of house, within a fast-paced and pressurised environment
- Working with the management team to develop good practice, event ideas and promotions
- Assisting with drink and food planning and pricing, ordering of consumables and equipment
- Assisting with FOH duties as and when required – greeting customers, making drinks, serving food, providing spiritual ministry
- Overseeing the preparation of drinks and food ensuring they match menu specifications and meet the quality standard
- Assisting with design and advice of cafe remodelling where necessary
- Adhering to Food Safety Standards, maintaining high levels of cleanliness in the kitchen at all times – we expect to maintain a 5* Hygiene rating at all times
- Ensuring accurate records are kept, including food hygiene records according to regulators guidance, staff timesheets etc, and provide performance reports as required by the management team
- Supporting and training young people in café-based work experience encouraging them to gain skills and work-based qualifications to improve their employability
- Supporting and training staff and volunteers in Christian ministry, overseeing good practice and fantastic customer experience
- Developing supplier networks and ensure a good reputation for using high quality, locally sourced ingredients
- Available to work flexible hours
- Controlling stock levels, monitoring wastage and ensuring that waste is kept to an absolute minimum.
- Share good practice when required to the Miracle Café staff from other locations
- Posting regular content on social media and advertising
- Handling payments and cash
- Any other duties proportionate with the role as required by management
Personal requirements, skills & qualifications
| Criteria | Essential | Desirable |
| Qualifications/Knowledge: | Spiritual maturity
A heart to serve others |
A relevant industry recognised qualification and certificates
Knowledge of baristas and associated equipment management Passionate about hospitality School of Ministry graduate |
| Work Related Experience: | Management/supervisory/leadership experience | Experience of working in the hospitality industry |
| Skills/Abilities & Special Attributes: | Friendly, outgoing & cheerful
Positive & encouraging A ‘people’ person Adaptable to change Calm under pressure Organised Good communicator Self-motivated Operate in gifts of the Spirit Ability to train and motivate others Social media skills |
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| Faith | A strong Christian faith |